FAQ Frequently Asked Questions




When does my purchase arrive?

The delivery date depends on the type of shipment you chose and your zip code, once we send your package you can track it on the carrier's page and know what day it arrives.


What happens if my package is lost or does not arrive?

Do not worry! Your purchase is 100% insured, if you do not receive it contact us and we will refund all your money or we will send you a new shipment at no extra cost to you.


I already paid, now what next?

Once your payment is made, you only have to wait 1 to 2 days for us to send you your tracking number and you can track your package at all times until it reaches you.


What do I do if I receive my purchase with a problem?

If you have any problem just contact us by whatsapp: +52 3327336294 and we will solve your problem, our goal is that our customers are satisfied.


Where will I receive my purchase?

Your package will arrive at the address you write at the time of purchase, make sure the address is correct and complete.


If it doesn't fit, can I make a change?

Of course, you have 15 days from when you receive the package to make any return.


Are there returns?

Yes, if the item is still new you can return it and we will refund the item.


How can I know when my package arrives?

From 1 to 2 days after making your payment, we will send you the guide number, with which you can track your package in real time and know what day you will receive it.


I had an error in my shipping address or my package did not arrive.

When you have your tracking number, it is necessary that you contact the parcel so that you can make any changes or questions related to the shipment.



Write us by Whatsapp: +52 3327336294